Refund & Cancellation Policy

Overview

At PSZone, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help. This policy explains your options for refunds and cancellations for both buyers and sellers.

For Buyers

🔁 7-Day Return Policy

You can return a game within 7 days of delivery if:

• The game disc is defective or does not work on a PS4/PS5 console
• The item received is significantly different from what was listed (wrong title or platform)
• The game was damaged during shipping

❌ Non-Returnable Items

• Games returned after 7 days of delivery
• Games that have been physically damaged by the buyer
• Digital game codes (non-returnable once revealed)
• Items purchased during special sales or clearance events (marked as final sale)

📦 How to Initiate a Return

1. Email pszonesupport@gmail.com within 7 days of delivery
2. Include your order ID, reason for return, and photos of the item
3. We'll respond within 24 hours with return instructions
4. Pack the item securely and ship it back to us
5. Once received and inspected, your refund will be processed

💰 Refund Processing

Order Cancellation (Buyers)

• Orders can be cancelled within 2 hours of placing them, before they are dispatched.
• To cancel, email pszonesupport@gmail.com or call us with your order ID.
• Orders that have already been shipped cannot be cancelled — please use the return process instead.
• Refunds for cancelled orders are processed within 3–5 business days.

For Sellers

Sell Order Cancellation

• You can cancel a sell request at any time before we collect your item — simply call or email us.
• Once we have collected and inspected your item, the sell order cannot be cancelled.

Price Adjustment After Inspection

• The quoted price is an estimate. The final offer may be adjusted after physical inspection.
• If the final offer is lower than the quote, you have the option to accept the new price or get your item back at no charge.

Seller Payments

• Payments are made within 24 hours of item acceptance via UPI or bank transfer.
• Once a payment is made, it cannot be reversed.
• If you provided incorrect payment details, contact us immediately — we'll do our best to recover the funds.

Contact for Refunds & Cancellations

• 📧 Email: pszonesupport@gmail.com
• 📞 Phone: +91 99999 00000 (Mon–Sat, 10am–7pm)

We aim to respond to all queries within 24 hours.