1. Information We Collect
When you use PSZone, we collect the following types of information:
Information You Provide
- Contact details: Name, phone number, email address
- Transaction details: Games you buy or sell, condition, quoted price
- Payment details: UPI ID or bank account number (for seller payouts only)
- Location: City or area for pickup/delivery purposes
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Device information (mobile/desktop, operating system)
- Referring URLs
2. How We Use Your Information
We use the information we collect to:
- Process your buy and sell orders
- Contact you regarding your order status
- Arrange pickup or delivery of games
- Process payments and refunds
- Send order confirmations and updates via SMS/email
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
We will not use your information for marketing purposes without your explicit consent.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery partners: For shipping purchased games to you
- Payment processors: To facilitate UPI or bank transfers
- Firebase (Google): Our database provider — data is stored securely on Google Cloud
- Law enforcement: When required by law or court order
4. Data Storage & Security
Your data is stored on Firebase Firestore (Google Cloud), hosted in the Asia-South region. We implement industry-standard security measures including:
- HTTPS encryption for all data in transit
- Firebase security rules to restrict data access
- Admin authentication for internal data access
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, typically no more than 3 years after your last transaction.
5. Cookies
We use cookies to improve your browsing experience. Please see our Cookie Policy for full details.
6. Your Rights
Under Indian data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Objection: Object to our processing of your data
To exercise any of these rights, email us at pszonesupport@gmail.com.
7. Children's Privacy
PSZone is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of PSZone after changes constitutes acceptance of the updated policy.